Nothing to pay, nothing to refund.

The whole policy

ShowUp is free forever — nothing to pay and nothing to refund.

If you paid ShowUp before 27 September 2026

Anyone who paid ShowUp before 27 September 2026 keeps the refund promise they bought under — email support@showup.best from the address you used at checkout. A person reads every message, and the refund goes back to your original payment method.

Be clear-eyed about one thing: refunding a centre’s first payment closes that centre the same day. Sign-in stops working for everyone at the centre, and we email you to say access is paused. Refunding a later payment closes nothing: the centre stays reachable and we settle it with you by email.

If your centre closes

Nothing is deleted at that moment. Your data is kept for 30 days — reply to our email and a person will either send you your full export or switch the centre back on. After the 30 days the centre is closed for good and the data is deleted per the privacy policy.

Fees you pay a centre

ShowUp does not collect the fees families pay their centre, so a refund of class fees is between you and your centre — please ask them directly.

Who we are

SHOWUP, Simei, Singapore · support@showup.best